Interviewers, Except Eligibility And Loan

Interviewers, Except Eligibility and Loan

Description

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

Tasks

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
Compile, record, and code results or data from interview or survey, using computer or specified form.
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Identify and report problems in obtaining valid data.
Meet with supervisor daily to submit completed assignments and discuss progress.
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
Review data obtained from interview for completeness and accuracy.
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
Assist individuals in filling out applications or questionnaires.
Locate and list addresses and households.
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
Prepare reports to provide answers in response to specific problems.
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
Supervise or train others, and maintain staff records.

Knowledge

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics: Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Telecommunications: Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.

Abilities

Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition: The ability to identify and understand the speech of another person.
Speech Clarity: The ability to speak clearly so others can understand you.
Written Comprehension: The ability to read and understand information and ideas presented in writing.
Near Vision: The ability to see details at close range (within a few feet of the observer).

Work Activities

Getting Information: Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others, and maintaining them over time.
Interacting With Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public: Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Updating and Using Relevant Knowledge: Keeping up-to-date technically and applying new knowledge to your job.

Work Context

Contact With Others: How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Telephone: How often do you have telephone conversations in this job?
Indoors, Environmentally Controlled: How often does this job require working indoors in environmentally controlled conditions?
Deal With External Customers: How important is it to work with external customers or the public in this job?
Frequency of Decision Making: How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Spend Time Sitting: How much does this job require sitting?
Deal With Unpleasant or Angry People: How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
Time Pressure: How often does this job require the worker to meet strict deadlines?
Work With Work Group or Team: How important is it to work with others in a group or team in this job?
Impact of Decisions on Co-workers or Company Results: How do the decisions an employee makes impact the results of co-workers, clients or the company?

Interests

Conventional: Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising: Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social: Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic: Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative: Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic: Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Style

Integrity: Job requires being honest and ethical.
Dependability: Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Independence: Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Cooperation: Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
Concern for Others: Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Adaptability/Flexibility: Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Initiative: Job requires a willingness to take on responsibilities and challenges.

Work Values

Relationships: Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support: Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions: Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Independence: Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement: Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition: Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Related Occupations

Switchboard Operators, Including Answering Service

Telephone Operators

Procurement Clerks

Correspondence Clerks

Credit Checkers

Eligibility Interviewers, Government Programs

Lay Titles

Admissions Clerk

Admissions Counselor

Admissions Representative

Admitting Clerk

Admitting Counselor

Canvasser

Census Clerk

Census Enumerator

Census Taker

Charge Account Clerk

Commercial Census Taker

Contingents Supervisor

Creel Clerk

Desk Interviewer

Emergency Room Clerk

Enumerator

Field Enumerator

Field Representative

Field Reviewer

Field Service Representative

Hospice Admitting Clerk

Hospital Admitting Clerk

Human Resources Assistant (HR Assistant)

Interviewer

Interviewing Clerk

Market Research Interviewer

Medical Clerk

Opinion Polls Survey Worker

Outpatient Admitting Clerk

Patient Access Representative

Patient Financial Representative

Patient Registrar

Patient Services Representative

Polls or Surveys Interviewer

Public Opinion Survey Taker

Radio Program Checker

Radio Survey Worker

Registrar

Registration Clerk

Rehabilitation Clerk

Research Assistant

Statement Request Clerk

Survey Interviewer

Survey Worker

Telephone Interviewer

Telephone Surveyor

Traffic Checker

National Wages and Employment Info

Median Wages (2008):: $14.38 hourly, $29,910 annual.

Employment (2008):: 196,660 employees